After working in the voluntary sector for over ten years, Sally Munday-Webb decided to seek the challenges of higher educational level in order to progress her career further. Wanting professional accreditation of her existing knowledge, and an opportunity to develop new management skills, Sally decided to enrol onto the Level 5 Certificate in Management of Volunteers, one of the many professional certificates offered by PNE Development.
Sally registered onto the course while she was working as a Volunteer Coordinator for the Science Museum. Founded in 1857 as part of the South Kensington Museum, the Science Museum is now recognised as one of the most visited museums in Europe, attracting over five million visitors each year. Featuring seven floors of educational exhibitions, and with over 15,000 objects on display, it is also one of the biggest science and technology museums in all of Europe.
As Volunteer Coordinator, Sally was responsible for recruiting, training, and supporting volunteers, and for supervising the Science Museum’s Volunteer Programme. Working closely with other volunteer managers across the Science Museum Group, Sally also helped to develop the volunteering policy and strategy which was created to help guide the involvement of the museum’s volunteers.
Studying for the professional qualification was no easy feat for Sally, who learned that she was pregnant with twins shortly after beginning her course. Returning to study whilst also caring for two young children proved challenging at times, but Sally nevertheless persisted and was awarded the Institute of Leadership and Management (ILM) qualification in May 2017. She credits the support she received from PNE Development as her motivation during the exciting time: “My mentor was very supportive during this time and helped me to continue my qualification once I was back from maternity leave and in my new role.”
After completing the qualification, Sally states that her knowledge of managing volunteers is now ‘Excellent’ – a significant improvement from what she previously identified as an ‘Average’ level of understanding. The qualification has also given Sally an improved professional status and a new understanding of the strategies, processes and procedures relating to volunteer management. Significantly, she also feels that there has been a positive impact on her role as a volunteer manager, commenting: “The qualification has given me a chance to really apply my new knowledge and skills in a tangible way. It’s definitely made a difference to how I work.”
Sally now works as a Town Hall Project Activity Planner for Brackley Town Council where she is responsible for the Brackley Town Hall Restoration Project. The project, which has been awarded a £2,199,400 grant by the Heritage Lottery Fund, will see the regeneration of Brackley’s Georgian Town Hall, one of the town’s most iconic buildings. As the Activity Planner, Sally’s main responsibility is to create, maintain and develop links with the community through events and activities that support the restoration.
When asked about the qualification she received from PNE Development, Sally spoke positively, stating: “The qualification was right for me and for my career. It’s helped me to develop new skills and to re-evaluate existing ones.”