Tracy has completed the ILM NVQ Level 4 in Management of Volunteers with PNE Development.
Tracy works for Addaction Cornwall volunteer project and has a very busy and varied role supporting staff and volunteers across the county. The project was established in January 2011 as part of the commitment to supporting rural Cornish communities. Tracey is responsible for organising training and events, writing policy and reports and liaising with outside agencies. She aims to create good working practices which will enhance the service offered to users. Tracey supports recovery champions in their transition back into the wider community.
Tracy did the qualification to fill a gap in training that was identified across the organisation.
By doing the qualification Tracy has increased her knowledge and awareness of the external environment, improved her ability to manage resources and increased her confidence.
“The qualification has made me more empathetic and understanding of the role of volunteers.”
At times she found the qualification very challenging but also very relevant to her role.