Tracy did the qualification to fill a gap in training that was identified across the organisation.
“It’s not only helped me, but also the organisation. It’s very important. We are going for ‘Investors in Volunteers’ and a lot of what I have done has been shared with other managers across the organisation. It means that I have learned a lot more about managing volunteers and preparing strategy, but the organisation has also greatly benefited. With the job that I have, being very busy and operational, the qualification gave me a goal and a focus to work on the long-term strategy.”