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Trish Gair

After receiving a recommendation from her manager, Trish Gair chose to study the Institute of Leadership and Management (ILM) Level 5 Certificate in Management of Volunteers offered by PNE Development.

Trish completed the qualification whilst working as a Carer Information and Advice Worker for Newcastle Carers, an independent charity providing support to adult unpaid carers in Newcastle. In this role, Trish is responsible for the providing dedicated and detailed information, advice and support to carers throughout Newcastle.
With existing volunteer management experience, Trish sought a professional qualification as a means of accrediting her knowledge and skills. The Certificate in Management of Volunteers offered Trish the skills to manage and develop a volunteering policy, build support and manage a volunteering team, and to motive and support volunteers to develop and take responsibility for their performance.
For Trish, the delivery of the qualification provided by PNE Development was of a high standard, and information was ‘clear, informative and helpful’. She also credits PNE Development’s high quality and supportive tutors for her qualification success: “The support and guidance received during the course was great. It helped tremendously. My tutor was very patient and supportive.”
On completion of the course, Trish states that she is ‘very satisfied’ with the qualification, noting that it ‘gave her information and guidance’ to perform better in her role. She adds that her understanding of volunteer management, which was once identified as ‘Average’ is now ‘Good’ and subsequently, she has increased her strategic awareness, improved her performance management skills and has a new, improved professional status since earning the qualification.
The course also provided Trish with a new-found confidence in her role, which has had a positive influence on her organisation.Speaking about the impact of the qualification on her day-to-day role, Trish said: “I have made changes since undertaking the qualification. I have been able to see where practice and procedures needed to be updated in order to suit the developing organisation and its team of volunteers.” Consequently, Trish has “a stronger belief” in managing her work, the team of volunteers, and subsequently their work too.


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